Terms & Conditions

TERMS & CONDITIONS

T&C on devices purchased privately:

Free Trial of Hearing Devices:

You will be required to sign a 'Free Trial Agreement' at the time of fitting at which time a photocopy of your drivers license and credit card/bank account will be taken. If you fail to return the trial hearing devices, the amount specified on the Free Trial Agreement will be deducted from your credit card/bank account. Hearing devices are to be returned in good working condition without any damage. If the devices are returned damaged, the amount specified on the Free Trial Agreement may be deducted from your specified credit card/bank account.

Payment:

If you wish to pay in full, we require full payment of the quoted amount on the date of service or device fitting.

Payment plans can be arranged through ZipMoney in-clinic. ZipMoney terms and conditions will be provided at the time of sale.

Trial Period:

For all hearing device purchases, we provide a 30-day trial with a money back guarantee (fitting fee is not refundable) if not fully satisfied. If the hearing devices are lost or damaged within the trial period, a refund will not be supplied.

Warranty:

Your hearing devices come with a 3 year manufacturer warranty. Accessories carry a 1 year warranty. This warranty covers manufacturing and material defects. It does not cover damage caused by improper handling, wax or moisture damage. Repairs made by unauthorised parties are not covered and will void the warranty. Most manufacturers offer extended warranty which can be obtained at the time of purchase. Please ask us if you would like more information on extended warranty.

Out-of-Warranty Repairs:

Once the warranty period on your hearing device has expired and/or a repair not covered under warranty is required, you will be charged the full repair amount as indicated by the manufacturer. We strongly suggest that you obtain a quote before proceeding with out-of-warranty repairs. In addition, a fee of $50.00 will be charged for each repair occasion to cover courier and administration costs.

Over-the-Counter Repairs:

Over-the-counter repairs are provided free of charge, excluding any parts involved in the repairs. You will be advised of any costs for parts before the repair is carried out.

Battery Supply:

Batteries currently cost $5.00 per card of 6 batteries. A box of 10 cards can be purchased at the discounted rate of $40.00.

Continued Support:

Follow-up, adjustment and annual review consultations are charged at between $25.00 and $100.00 (varies on level of service required).

Moulds (where applicable):

If you obtain custom moulded ear pieces, they will need to be replaced from time to time. Everybody is different, some people use the same moulds for many years while others require replacing every twelve months. Currently the cost of replacement moulds sits at $100.00 for one mould; $150.00 for two. This price is inclusive of all administration and clinical costs/time involved.

Accessories:

There are many accessories available that work in conjunction with your hearing devices. Some can vastly improve listening comfort in certain situations, while others make operating your hearing instruments easier. Accessories may be purchased as an add-on at any time. Please ask us if you are interested in learning more.

Insurance:

We recommend that you insure your hearing devices through your home and contents insurance policy. Your hearing devices are valuable and if lost or damaged beyond repair, you will find it is definitely worth the additional minor cost to your insurance.

T&C on devices purchased (or fully subsidised) via the Hearing Services Program:

Appointment Requirements:

You are required to attend your fitting appointment and at least one follow-up appointment.

Free Trial of Hearing Devices:

Payment:

The amount quoted is the amount owing by you. That is, the quoted price has already been reduced by the amount that will be reimbursed to South Coast Hearing Solutions by the Hearing Services Program (HSP).

If you wish to pay in full, we require full payment of the quoted amount on the date of service or device fitting.

Payment plans can be arranged through ZipMoney in-clinic. ZipMoney terms and conditions will be provided at the time of sale.

At the end of your trial period, if you decide to keep your hearing device/s, you will be required to sign a HSP claim form to facilitate payment by the Office of Hearing Services for your hearing device/s and fitting services.

Trial Period:

For all hearing device purchases, we provide a 30-day trial with a money back guarantee (less $150 non refundable fee to cover our costs/time/return fees etc) if not fully satisfied. If you choose to return your hearing devices, you will need to make an appointment and will be required to sign a HSP claim form at that time. If the hearing devices are lost or damaged within the trial period, a refund will not be supplied.

Battery and Maintenance Program:

Currently the annual fee is $46.25*. This is an optional extra for HSP Voucher Holders which covers you for all batteries and consumables (excluding receivers), adjustments and over-the-counter repairs. The cost of a single half hour consultation exceeds the annual fee so we strongly encourage you to take advantage of this option. If you do, you will be required to renew your Battery and Maintenance Program every 12 months - we will send you a HSP Claim form to sign and return with your payment annually.

*Battery and Maintenance Programs are fully subsidised for DVA gold card holders.

Warranty:

Repairs:

No charges apply for covered repairs within the warranty period. Consultations in relation to repairs are covered under an up-to-date Battery and Maintenance Program. Once the warranty period on your hearing aid has expired and/or a repair not covered under warranty is required, you will be charged the full repair amount as indicated by the manufacturer. We strongly suggest that you obtain a quote before proceeding with out-of-warranty repairs.

Over-the-Counter Repairs:

Over-the-counter repairs are provided free of charge, excluding receivers. You will be advised if there is a cost involved for a change of receiver before the repair is carried out.

Additional Hearing Tests & Continued Support:

Additional hearing assessments are not covered under your HSP voucher. You are entitled to one hearing assessment only under your voucher (that is, one every three years). Minor checks of hearing may be included in your annual review appointments, which may be claimed only once every 12 months from the date of fitting. Follow-up, adjustment and annual review consultations are covered under an up-to-date Battery & Maintenance Program.

Moulds (where applicable):

You are entitled to replacement moulds, free of charge under an up-to-date Battery and Maintenance Program, at such time as your current moulds are deemed to be in poor condition by your clinician.

Accessories:

There are many accessories available that work in conjunction with your hearing devices. Some can vastly improve listening comfort in certain situations, while others make operating your hearing instruments easier. Accessories are not included under your HSP voucher and may be purchased privately as an add-on at any time, if you wish to do so. Please ask us if you are interested in learning more.

Insurance:

Replacement Devices:

You are entitled to replacement devices every five years. If your hearing devices are lost or damaged beyond repair within this five year period, your hearing devices will be replaced like-for-like. A replacement fee of $42 applies.

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